Reactive Maintenace - Our Services 

"Our reactive maintenance service is available 24/7, 365 days a year to provide a rapid response service to maintenance needs in commercial premises"

 

At Platinum we offer a 24 hour automated help desk system to ensure that your business is in safe hands. All of our skilled tradesmen are directly employed, time-served engineers that are located strategically across our geographical footprint.

 

Our tradesmen are multi-skilled and experts in reactive and emergency property maintenance.

 

In-house we employ the following trades:

Our Reactive Services Compromise of the Following:

'Man-In-Van' Service 

Our ‘Man-in-Van’ service is classed as either a 4 hour or an 8 hour visit to site and is exactly what it says on the tin! We determine whether our visit will be 4 or 8 hours dependent upon the workload of the client. This service can be planned in on a regular basis, be it weekly or bi-weekly to suit our client’s needs. 

Emergency Call Out 

Our emergency call out is part of our rapid response service, we guarantee to attend to any emergency repair or maintenance needs within a three hour timeslot – this enables our clients to feel confident in the fact all members of our workforce will always be less than three hours away at any one given time.

24 or 48 Hour Call Out 

Our clients can place a 24 or a 48 hour callout with the guarantee that we will attend site within either chosen time period without fail. This service is useful for priority works that aren’t quite classed as an ‘emergency’.

5 Day Call Out

And lastly, our 5 day call out service ensures that we will attend within a 5 day time period which is convenient to our clients businesses.